Journey Through Conflict > Program Outline

Program Outline

Learning Objectives

The program will focus on three aspects of conflict resolution:

  • understanding ourselves, our reactions and our triggers – to allow us to manage ourselves in conflict and choose our response to it
  • theory that will allow you to understand conflict, it’s roots and the roles people play; and
  • the communication skills necessary to defuse, probe and assert during conflict

Program Outline

The first two days lay the foundation by building awareness and introducing fundamental concepts. Specifically, participants will learn to:

  • identify their conflict style and choose the most appropriate approach for different situations
  • observe the roles people play in conflict and how they lead to confrontation instead of collaboration
  • analyze a conflict and determine underlying causes
  • describe the dynamics of anger and its impact on communication
  • manage themselves in the face of conflict
  • defuse another person¬ís anger
  • use basic communication skills to deal with resistance and defensiveness

Topics for subsequent weekly sessions include:

  • a model to initiate and work through a conflict
  • understanding and dealing with defensiveness
  • assertion and giving feedback
  • shifting from positions to interests
  • open questions and strategic probing

Methods & Logistics

The program consists of a total of five days of classroom time, spread over 6 weeks, as follows:

  • a two-day initial session (likely on a Friday/Saturday)
  • four half-day sessions (bi-weekly)
  • a one-day final session

The program will be highly interactive and will utilize discussion, group exercises, videos, demonstrations and practice sessions to allow participants to personalize these concepts and skills. Participants will be asked to examine examples drawn from their workplace experiences.

In addition to the classroom practice sessions, participants will receive one-on-one coaching (via telephone) throughout the course of the program.

Participants will also be asked to apply the skills and concepts during the weeks between classroom sessions and to connect with  a fellow participant (a buddy). They will also be asked to read articles or chapters of The Joy of Conflict Resolution to help prepare for the next session.

Program Outline